Help Hub

Having a problem? Start with your symptom

Our troubleshooting guides are organised around what you're experiencing — not technical jargon. Pick the closest match.

Most common

Video keeps freezing / buffering

Nine common causes ordered by ease of checking — from speed tests to buffer settings.

 EPG

Guide is empty / times are wrong

How the EPG works, why channel-ID matching fails, and timezone fixes.

 Setup

Getting started on Android TV

The full guide from app installation to EPG configuration and tuning.

 Samsung/LG

Samsung / LG Smart TV setup

The MAC + web portal system explained, with app picks for Tizen and webOS.

 Fire TV

Fire TV Stick running slow

Performance tips for low-memory devices — from app cleanup to ethernet adapters.

 Safety

Legality & safety questions

Where the legal line sits, the risks of unlicensed services, and legitimate options.

The 3-step quick diagnosis

  1. Isolate the cause: test the same stream in VLC on a computer. Broken there too? The problem is the source, not your TV.
  2. Test the network: run a speed test on the TV device itself. HD needs a stable 5–8 Mbps; 4K needs 25 Mbps.
  3. Clean restart: fully close the app, unplug the device for ten seconds, try again. Fixes more than it has any right to.

Still stuck?

Check the FAQ first — most reader questions are already answered there. If not, send us your question and we'll consider turning it into a new guide.

Note: we're a publication, not a service provider — we can't help with account or subscription issues on any service. For those, contact your licensed provider directly.